Privacy Policy

Last Updated: 30/04/2025

At PawfectMinds, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are

PawfectMinds is a UK-based sole trader business providing cat sitting and small pet care services. If you have any questions about this policy, please contact us at:

📧 Email: support@pawfectminds.com
📍 Registered Address: Available upon request

2. What Information We Collect

We may collect the following personal information when you interact with us:

  • Your full name

  • Email address

  • Phone number

  • Home address (for pet sitting visits)

  • Pet information (e.g. name, breed, health needs)

  • Emergency contact details

  • Payment information (processed securely by third-party providers)

  • Technical data (e.g. IP address, browser type, via cookies)

3. How We Use Your Information

We use your data to:

  • Arrange and manage bookings

  • Communicate with you before, during, and after a service

  • Send visit updates and photos

  • Issue invoices and receipts

  • Improve our services and website

  • Comply with legal and insurance obligations

4. Legal Basis for Processing

We only collect and use personal data when we have a lawful reason, including:

  • Your consent (e.g. using our contact form)

  • Performance of a contract (e.g. pet sitting services)

  • Legal obligation (e.g. maintaining tax records)

  • Legitimate interest (e.g. improving customer service)

5. How We Store and Protect Your Data

  • Your data is stored securely on password-protected devices and secure cloud services.

  • Keys are not labelled with identifiable information and are stored securely.

  • We do not share your data with third parties unless legally required or necessary for service delivery (e.g. a vet in an emergency).

6. Cookies

Our website may use cookies to improve your browsing experience and gather analytics. You can manage cookie settings through your browser preferences. For more detail, see our [Cookie Policy].

7. Your Data Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at support@pawfectminds.com.

8. Retention Period

We retain your data only for as long as necessary—for legal, financial, or service-based reasons. Typically, client data is stored for up to 6 years in line with HMRC requirements.

9. Third-Party Services

If you use external links (e.g. social media or booking platforms) from our website, please note that we are not responsible for their privacy policies or practices.

10. Updates to This Policy

We may update this policy to stay compliant with regulations or business changes. Any changes will be posted on this page with a revised “last updated” date.